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10 New Street,
London EC2M 4TP

General Enquiries - 020 7380 1975

Please note, we also run The City Wellbeing Centre, on behalf of the City of London. This is a mental health centre that serves residents and workers  in postcodes EC1-EC5, as well as residents of directly adjoining boroughs. For more information and booking please visit the centre here.

Clinical Service Contact Numbers

• Couple Counselling Service - 020 7380 1960
• Psychotherapy Service - 020 7380 1960
• Psychosexual Service - 020 7380 1960
• Divorce and Separation Consultation Service- 020 7380 1950
• Parenting Together Service - 020 7380 1950

Opening Hours:

• Mon: 12:00-22:00
• Tue: 08:00-22:00
• Wednesday: 08:00-22:00 
• Thursday: 08:00-21:00 (Thursday 9 April 2015, 08:00-19:00)
• Friday: Closed
• Saturday: Closed
• Sunday: Closed

Travelling to Tavistock Relationships

By bus:

• Bishopgate 8, 26, 35, 42, 47, 48, 78, 135, 149, 242, 344, 388

By tube or rail:

• Liverpool Street – Circle, Central, Hammersmith and Metropolitan and Network Rail

Car parks available:

• Spitalfields Car Park, Spital Square, London, E1
• Whites Row Car Park, 15 Whites Row, Whitechapel, London, E1 7NF
• National Car Parks, 6 Commercial Road, Shadwell, London, E1 6LP
• Middlesex Street Car Park, 36 Middlesex Street, London, E1 7EX

Service Agreement
General Arrangements for Therapy
At your initial consultation the therapist you see will explore your current difficulties and think with you about which options would be most suitable for you. Following your initial meeting, if you come into Tavistock Relationships services for ongoing therapy, you will be likely to see a different therapist from the person you saw at your first appointment. This therapist would see you on a weekly basis, at the same time each week. This consistency and regularity of session times is an important aspect of the therapy process.
Fee Structure
Tavistock Relationships is a charity, aiming to provide therapeutic help for people whatever their income. Your fee will be discussed with you by the therapist at your initial appointment. Our intention is to work out a fee which takes into account your income and your wider circumstances, as well as our institutional costs of providing services. Please see our FAQ Factsheet for further details of our fee structure.
Cancellations and Therapist Holidays
Because your therapy is a regular weekly session which is reserved just for you, we have to charge if you miss or cancel a session. If the therapist cancels a session for any reason, of course you are not charged. The therapist will give you advance notice of any upcoming breaks or holidays they are taking, which for the most part you should expect will be at Christmas, Easter and during the summer period.
Please note that deposits for initial assessment appointments are non- refundable in the event you are no longer able to attend your booked consultation.
Confidentiality
Tavistock Relationships adheres to a professional code of ethical standards which includes the principle of confidentiality. This means that we would not disclose information about you to a third party without your agreement, except in situations where there was significant concern about harm to you or someone else and this would normally be discussed with you beforehand.
If you come as a couple we would normally expect that information can be shared between you. If you have any questions about confidentiality you can discuss them with your therapist.

Feedback Forms and Outcome Monitoring
We seek to gather feedback about the effectiveness of our services and will ask you to complete some questionnaires at certain intervals during the course of your therapy. If you have any questions about these forms, please speak to your therapist.

Complaints
If you are unhappy with the therapy you are receiving or with any other aspect of your contact with Tavistock Relationships, it may be helpful to discuss this with your therapist in the first instance. If you would like to discuss your concerns with someone else, please let us know by contacting our Appointments Team (This email address is being protected from spambots. You need JavaScript enabled to view it.)

For further information please see our FAQ’s.

FAQs

Do I have to do anything before I come?

No, you don’t, although you might find it useful to think about your situation and how you want counselling or psychotherapy to help. What has led you to seek help? What are the things you wish to change? Are there issues in your relationship currently or from the past that you want to understand, or repeating patterns in your relationships that are causing you problems? These sorts of questions will be explored with you at your first appointment.

Fee Structure

Tavistock Relationships is a charity, aiming to provide therapeutic help for people whatever their income.  There is no minimum fee for our services, though there is a maximum fee of £180 for ongoing sessions.  Your fee will be discussed with you by the therapist at your initial appointment.  Our intention is to work out a fee which takes into account your capacity to pay and your wider circumstances.  

We will usually ask you to pay a higher fee for your initial appointment than the fee you agree for your ongoing sessions, reflecting the longer time we spend at this point in order to make sure you get the help that you need.  There is no minimum fee for this initial appointment and the maximum fee is £200.

Can I bring my child?

We see couples and individuals and although you may discuss your children and parenting issues in the sessions, we do not see you with your children in the therapy.  We understand that it may be difficult for parents to arrange childcare, but we want to create a space where you and your partner can speak to each other freely, and so bringing your child into your appointment with you is not possible.

Tavistock Relationships does not have crèche facilities, and it is not possible to leave children in our waiting area whilst you have your appointment. 

Do Tavistock Relationships counsellors and psychotherapists have special training?

Yes. Tavistock Relationships is a centre of excellence for accredited training and research in couple relationships.  Our counsellors and psychotherapists bring a wealth of clinical experience from a variety of related settings including social work and clinical psychology, and many have experience in working with individuals as well as couples. Our clinicians undertake a very rigorous training, with substantial further supervised practice. This represents the highest standards of professional training in counselling and psychotherapy with couples, in the UK and beyond. As part of our commitment to professional development you may be seen by a trainee psychotherapist or counsellor working under specialist supervision.

What happens after our Initial Appointment? 

Following your initial appointment we will carefully consider the most suitable way forward for you.  If this is in our counselling, psychotherapy or psychosexual services we will look for an appropriate appointment for you for regular weekly sessions.  There may be a wait until a suitable vacancy can be offered, particularly if your times are limited.  Once an appointment is offered it will be for the same time each week with the same therapist.  It is rarely possible to move the time or day of the session once you start and any sessions you have to cancel or miss need to be paid for at your agreed fee.

Representation

We value representation from couples and individuals who have finished their therapy on our Service Users’ Group.  This group provides invaluable help to us in developing our services and policies.  If you are interested in contributing in this way, please either complete the relevant box in the questionnaire which we will send you when you finish your therapy, or let us know by contacting the Appointments Team.

A meeting of the APPG for Strengthening Couple Relationships and the APPG for Mental Health took place on 25th November 2015, on the subject of relational approaches to family justice.