Between Us - The Relationship App

Between Us App

Between Us is an app designed to help you have a better relationship with your partner now or in the future.

It was created by Tavistock Relationships, an organisation based in London, which has been helping couples for more than 70 years.

The app provides individuals and couples with:

  • A range of exercises
  • Tips
  • Videos
  • Information
  • Allows you to understand better what’s going wrong in your relationship and do something about it.

Get It On Google Play button  Available on App Store button

User feedback

“Neat design”

“Well written, clear explanatory text. Good questions, useful starting points.”

“I like the format of the explanations and videos explaining some of the issues that couples face, followed by the questions. Everything was clear and well set out”

“Post-pandemic mental health issues are going to be huge and this is a great way to empower people to make positive steps for themselves and their relationships”

FAQs

What is Between Us?

Between Us is an app designed to help people have a better relationship with their partner.

It has been created by Tavistock Relationships, an organisation based in London, UK, which has been helping couples for more than 70 years.

What does Between Us do?

The app provides individuals and couples with a range of exercises, tips, videos and information so that they can better understand what’s going wrong in their relationship and do something about it.

One of the ways in which the app works is by helping partners in a relationship to reflect together, and more constructively, on their difficulties. A number of the topics on the app ask the user a short series of questions, about themselves, and then also about their partner.

How do you use Between Us?

We see couples and individuals and although you may discuss your children and parAs you use the app, you will be asked if you would like to share your answers with a nominated other (i.e. your partner). This is optional and can be reversed at any time. If you would like to use the app in order to understand one another better we recommend that you use this option. The only data shared between you and your partner will be your answers to the particular topic questions in the app where you have allowed sharing to take place.

The content on the app is divided into ‘Topic bundles’. Each bundle contains a number of topics (or exercises).

So, for example, the Topic Bundle called “Looking at how you communicate as a couple” contains the Topics called “Improving communication between you” and “Looking at what’s stopping you communicating well”.

While the Topic Bundle called “Your past, present and future as a couple” contains the Topics called “Working out what’s really causing problems between you”, “It’s not all bad: focusing on the best things about your relationships” and “How to avoid slipping back into old relationship habits”.

Some of the topics are exercise-based, for example asking you questions about your experience, and that of your partner; or using a structured set of prompts in order to give you and your partner the opportunity to express yourselves clearly.

Other topics are video-based, where you can watch short videos designed to help you and your partner reflect on some of the underlying issues which might be driving conflict between you. And some of the topics are more skill-based, providing you with information about different techniques which you might want to try in order to improve communication and closeness between you and your partner.enting issues in the sessions, we do not see you with your children in the therapy.

What is the content in this app based on?

The material in this app has been derived a model of couple therapy which has been used successfully for many years in the National Health Service in England to help people who are experiencing relationship difficulties.

I'm worried that using the app will increase problems between my partner and me

This is a natural and understandable concern. There are things you can do though to make this less likely to happen, and to reduce the intensity of any argument should one begin.

For example, it’s best to avoid doing exercises on the app when you are tired, overly stressed, angry after an argument with someone at work, etc. It's also a good idea to agree together, before you begin, what to do if one of you starts to feel upset and unable, or frightened, to continue.

Creating a ‘time-out’, for example, for one or both of you to cool down and have space to think about why you were getting upset can be very useful. This might involve partners being in separate rooms for a short time - a couple of hours perhaps, or longer, with the understanding that you can come back together and have another go at discussion, but only when you both understand what it is that was so upsetting to one or both of you.

If you feel as a couple that you are unable to talk together without it getting out of control, we suggest that a couple therapist or couple counsellor could help you develop a clearer understanding of what is going on between you and help you create better pathways to communicate more satisfyingly.

Will any information I give be kept confidential?

The app is confidential and anything you and your partner write in the app is private and stays between you, should you choose to share your entries.

What information do you collect and how do you use my data?

Identity Information

When you use the App, we collect: your name - which you can elect to provide as an alias, and an email address.

Activity Information

When you use the App, we collect your responses to the exercise questions so that we may share these answers and your progress with you, and your partner where you have chosen to share your answers.

We never read or see any of the answers you provide to questions or partner notes that you input into any text fields, these are only ever seen by you or your partner where you chosen to share your responses.

Demographic Information

We do not collect any demographic information.

Activity Information

Only after we have anonymised your activity information (so it can never be used to identify you or anyone else), we may use it to analyse how our users are engaging with the App.

When you use the Services, we may collect: information about the time you spend and the pages you visit within the App in order to better understand user needs and preferences and to enable us to improve the user experience and your email address so that we may communicate with you about things you have agreed to when creating your account.

Support Information

When you use the Services, we collect: your email address when you contact us for support so that we are able to respond to you; we may also ask for your device information so that we can understand and fix technical issues that may occur with our platforms, and other personal data you provide about yourself anytime you contact us for support or general queries.

Registration Information

When you register for an account on the App, we collect information associated with setting up your account which includes a user name, email address and password. We use your registration information to set up your account.

Marketing & Communication Information

When you use the Services, we collect your email address so that we can deliver (where we have your consent) information, offers and promotions that may be of interest to you.

Do we use your information for marketing purposes?

No, we do not contact users of the app for marketing purposes.

How long do you keep my data?

After your account is dormant for more than 6 months we will delete your data and account.

How do you keep my data secure?

Your data is stored in a customer management system called Salesforce which helps us to keep your details up to date and manage your appointments. Access to your data is restricted so it is only accessed by authorised staff members. Salesforce itself complies with GDPR requirements.

The user data (personal identifiable information) is stored in Amazon Web Services (AWS), in a PostgreSQL database, hosted in 'eu-west-2' region (London).

When you use the app we ensure that we keep your data (such as credit or debit card details) is encrypted and protected using 128 Bit encryption on SSL.

Terms and Conditions

Our terms and conditions are listed separately on the app's menu.

Privacy Policy (inc GDPR statement)

The GDPR gives you certain rights in relation to the data we hold about you. You can exercise the rights outlined below by contacting us: This email address is being protected from spambots. You need JavaScript enabled to view it.; or, in writing, to Privacy, Tavistock Relationships, 56-60 Hallam Street, London W1W 6JL; Telephone: 0207 380 1975.

Under the GDPR you can:

  • find out what information we hold about you
  • access a copy of the information we hold about you
  • rectify any inaccurate or incomplete personal data
  • have the right to object to our processing of your personal information
  • ask us to delete or restrict how we use your personal information, but this righ is determined by applicable law
  • complain to a regulator if you think we have not complied with data protection laws. You can lodge a complaint with the Information Commissioners Office https://ico.org.uk/concerns/

Read our Privacy Policy below:

1. Our Commitment to Privacy

The Tavistock Institute of Medical Psychology t/a Tavistock Relationships, is committed to protecting your privacy and holding your data securely. For any personal data we collect, this Privacy Policy (“Policy”) explains why we collect the data, what we do with the data, and your rights and choices when it comes to your personal data.

When you use our mobile application, Between Us (“App”), access our website at www.tavistockrelationships.org, www.tavistockrelationships.ac.uk, www.citywellbeingcentre.org and www.betweenus-app.com (“Website”), or interact and communicate with us via our online or social media channels, this Policy will apply to you. For this policy, we will refer to all these platforms as our services (“Services”).

When there are significant updates to the Policy we will notify you. This Policy was last updated on 12th February 2021.

2. Who is collecting your data

Tavistock Relationships is a charitable company registered in England and Wales (“we”, “our”, “us”) and are the data controller. Tavistock Relationships decides what personal data is collected from you when you access our services and how this data will be used.

Our Services may contain links to other platforms. Platforms such as Facebook, Twitter and Instagram have their own privacy policies, which you should read carefully before providing any of your personal data to them, as we do not control and therefore cannot accept any responsibility or liability for the actions of these platforms.

3. How we collect and use your personal data

Identity Information

When you use the App, we collect: your name - which you can elect to provide as an alias, and an email address.

Activity Information

When you use the App, we collect your responses to the exercise questions so that we may share these answers and your progress with you, and your partner where you have chosen to share your answers.

We never read or see any of the answers you provide to questions or partner notes that you input into any text fields, these are only ever seen by you or your partner where you chosen to share your responses.

Demographic Information

We do not collect any demographic information.

Activity Information

Only after we have anonymised your activity information (so it can never be used to identify you or anyone else), we may use it to analyse how our users are engaging with the App.

When you use the Services, we may collect: information about the time you spend and the pages you visit within the App in order to better understand user needs and preferences and to enable us to improve the user experience and your email address so that we may communicate with you about things you have agreed to when creating your account.

Support Information

When you use the Services, we collect: your email address when you contact us for support so that we are able to respond to you; we may also ask for your device information so that we can understand and fix technical issues that may occur with our platforms, and other personal data you provide about yourself anytime you contact us for support or general queries.

Registration Information

When you register for an account on the App, we collect information associated with setting up your account which includes a user name, email address and password. We use your registration information to set up your account.

Marketing & Communication Information

When you use the Services, we collect your email address so that we can deliver (where we have your consent) information, offers and promotions that may be of interest to you.

Technology Information

We may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve the Website and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate.

If you register with us or if you continue to use the Website, you agree to our use of cookies. Cookies are widely used in order to make the website work, or work more efficiently, as well as to provide information to the owners of the site.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site. For further information please visit the websites www.aboutcookies.org or www.allaboutcookies.org.

4. Our lawful bases for the use of your personal data

Our references to “lawful bases” are explained below, and we set out the lawful bases for each category of information that we collect from you.

In addition to the lawful bases explained, when we need to process your sensitive personal data to provide our Services, such as information about your gender identity, race or sexual orientation, we will seek your consent. You will always be able to withdraw your consent at any time and we will promptly stop using any personal data that requires your consent.

Performance of a Contract with you

When we refer to performance of a contract with you as a legal basis, we refer to those circumstances where we need to use your personal data to comply with our contractual obligations to deliver the services you have engaged us to provide.

Legitimate Interest

Legitimate interest refers to those interests we have in running our business, developing our products and services, delivering and improving our products and services, and ensuring an excellent customer experience in a way which may reasonably be expected and doesn’t infringe on your rights and freedoms.

Identity Information

Legitimate interest

Activity Information

Legitimate interest

Demographic Information

Consent in relation to data about your gender identify, race or sexual orientation

Usage Information

Legitimate interest

Support Information

Legitimate interest

Registration Information

(a) Performance of a contract with you where you have paid for certain services and/or signed up for an account

(b) Legitimate interest

Marketing Information

Legitimate interest

Technology Information

Legitimate interest

5. Information sharing you control

When your data is shared with your partner

We do not share your personal data with your partner but provide you with the ability to initiate this sharing. When you choose to share your exercise responses with your partner on the App, you are able to choose to stop sharing this information at any time.

6. Sharing personal data with Service Providers and other organisations

We never disclose your personal data to advertisers or other third parties for any compensation. However, we share the personal data we collect about you in order to provide our services in the ways described below.

Service Providers

We work with Service Providers that carry out certain functions on our behalf. These include, for example, companies that help us with network and technology services, payment processing, appointment booking platforms, storing data, analysing data, managing mailing campaigns, running our support desk, and managing subscriptions. We only share personal data that enable our Service Providers to provide their services.

Sharing personal data with other Organisations

We may share personal data with other organisations in the following circumstances:

  • if the law or a public authority says we must share the personal data;
  • if we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to our professional advisors); or
  • to an organisation we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you. If the transfer or sale goes ahead, the organisation receiving your personal data can use your personal data in the same way as us.

7. Sharing with our data analysts/researchers

To analyse information about the effectiveness of our services, we generate anonymised information (so you or anyone else can never be identified) from your use of the Services. We analyse and sometimes publish the data on how our Services impact relationships.

8. How We Protect Your Information and Where We Store It

Tavistock Relationships has physical, electronic, and procedural safeguards that comply with regulations to protect personal information about you. We also ensure that all of our Service Providers have in place industry recognised safeguards. However, data transmissions over the internet cannot be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of information you over the internet to us.

The personal data we collect may be stored and processed on computers situated outside the United Kingdom or the European Economic Area ("EEA"). If such a transfer or storage outside of the UK or EEA was to happen, this would only be done subject to the implementation of adequate contractual safeguards (e.g., the EU’s Standard Contractual Clauses).

Tavistock Relationship limits access to personal information about you to employees who we reasonable believe need to come into contact with that information, to provide products or the Service to you, or in order to do their jobs.

9. How long we use personal data for

Your personal data won’t be kept longer than necessary, giving due regard to: initial purpose of collection; age of data; any legal/regulatory reason for us to keep it; and whether needed to protect you or us. If requested, we will readily make information available about our data retention policy.

10. Your Data Protection Rights

Below, we set out the rights you have under the GDPR in relation to your personal data. Should you wish to exercise any of these rights, please write to us using the information provided under the “How to contact us” section of this Policy.

Subject Access Rights -- You have a right to see the personal data we hold about you and the circumstances of our processing activities.

Right to have inaccurate information corrected -- if you believe we hold inaccurate or missing information, please let us know and we will correct it.

Right to object to our use of your personal data -- We will consider your objection to our use of your personal data. If on balance, your rights outweigh our interests in using your personal data, then we will at your request either restrict our use of it or delete it.

Right to object to direct marketing – where we engage in direct marketing activities (after getting your consent), if you make such an objection or ask us to stop, we will stop using your personal data for direct marketing purposes.

Right to restrict our use of your personal data -- you can restrict our use of your personal data, if you have successfully made a general objection, you are challenging the accuracy of the personal data we hold, or we have used your personal data unlawfully -- but you do not want us to delete it.

Right to have your personal data deleted -- you can have us delete your personal data when: we no longer need to keep your personal data; you have successfully made a general objection; you have withdrawn your consent to us using your personal data (where we have relied on consent as the lawful basis for doing so); or we have unlawfully processed your personal data

Right to complain to the data protection regulator -- We’d like the chance to resolve any complaints you have, however you also have the right to complain to the data protection regulator in the UK or EEA country where you receive our product about our use of your personal data. In the UK, the data protection regulator is the ICO and their website is at ico.org.uk.

11. Children’s data

Tavistock Relationshipos does not knowingly collect Personal Data from children. Should we become aware that we are processing the personal data of any children, we will delete such personal data as soon as possible.

12. International Privacy Laws

This Policy complements and does not replace national data protection laws. Any applicable national data protection law will supersede this Policy where such law imposes stronger requirements and this policy shall apply where there are no national data protection laws.

13. How to contact us

If you have any questions about how we collect, store and use personal data or to exercise any of your rights set out above, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Couple with baby looking stressed
one half of lesbian partnership sulking
gay couple watching TV together
lesbian woman unable to find the words to console worried partner
Row of iphones showing pages from the Between Us app

Get It On Google Play button  Available on App Store button

View Terms & Conditions

Between Us: Terms and Conditions

1. Introduction

These Terms and Conditions shall apply to the services that are accessible to you (the “Services”) from our mobile application (the “Between Us App”) and our website at www.betweenus-app.com (the “Website”).

Each time you access the Between Us App and Website you are agreeing that you will accept and will be bound by these terms as well as all other applicable laws and regulations relevant to the Services. Please read these terms carefully before accessing and using any of the Services. They form a legal agreement between you and The Tavistock Institute of Couple Relationships Limited trading as Tavistock Relationships Limited, a Charitable company registered in England and Wales (“we”, “our”, “us”, “Tavistock Relationships”).

Our Privacy Policy also sets out some very important information that you need to be aware of. The policy describes how we will collect, process, and use your information which may include your personal data as such term is defined under the General Data Protection Regulations.

Only continue to use our Services if you agree with these Terms and Conditions, and if you acknowledge and understand how we will use the information that you will provide to us.

We may revise these terms at any time and notify you of the updated version. From time to time, updates to the App may be issued through your app store provider. Depending on the update, you may not be able to use the App until you have downloaded the latest version of the app and accepted any new terms.

2. Accessing our Services

You confirm that you are old enough to use our Services and to enter into a binding agreement with us, and if not, that you have the permission of your parent or legal guardian, who will take responsibility for your compliance with these terms. In any event, our Services are not directed to anyone under the age of 13. If you are under the age of 13, please do not use or access our Services.

You warrant that you are the owner of the device to which you have downloaded our App and accessed the Services, or that you have obtained permission from the owner of that device to download the App and access the Services. You accept responsibility in accordance with these terms for the use of the App on any device, whether that device is owned by you. You also agree that we shall have no liability for the access of any of your information that’s accessible from our App in the event your device is shared, or you otherwise make it accessible to another party.

3. Our Services

Our Services comprise the provision of content in the form of tips, articles, conversations, and community forums, for you or you and your partner. These Services may integrate insights and studies about relationships that have been developed by recognised experts and practitioners in different areas of couples’ relationships.

We may change (amend, restrict, or delete) the content making up our Services at any time and we have no obligation to maintain a particular content offering regardless of you or your partners affinity, level of completion, or engagement with that content offering.

4. Therapy and Medical Advice Disclaimer

Our Services seek to strengthen many facets of relationships, however, you agree that our Services are not to be considered as a substitute for qualified or professional therapy or any type of medical advice. You acknowledge that use of our Services cannot guarantee a particular result and should not solely be relied on to make decisions about your relationship. In using the Services, you are solely responsible for the accuracy of the information that you input and the subsequent use of any insights you derive from using the Services or information directly provided to you by your partner when you choose to share your responses with your partner.

5. Your account and profile

You may have to create an account and provide us with a password before you can use some of our Services. Where an account is required, you must be authorised to take all actions that are performed on or through your account. You are responsible for maintaining the confidentiality of your password and account and are fully responsible for all activities that occur under your account. Your account must be used by you and nobody else and is not transferable. You shall immediately notify us should you suspect any unauthorised use of your account or password.

6. Fees and payment

Some Services may be free, others will require payment. Some Services may be free for a period, but then require a payment which may be taken automatically by your chosen payment method. We will always make any payment terms clear to you before you sign up for a paid Service. Any such payment terms shall be incorporated into and form part of these Terms and Conditions. When purchasing services, you may make your purchase through one of our Websites or from an app store provider such as the Google Play Store or Apple App Store. If from an app store provider, in addition to these terms, you will be subject to the terms of the app store provider.

At our discretion, we may change the price and nature of a paid Service, but if you are already paying for that Service, we will always give you notice should the price change. We accept no responsibility for any losses you may incur by failing to change or cancel a subscription after we have informed you of any changes to pricing of Services.

Where you have purchased a subscription, your subscription to our paid Service will be automatically renewed at the end of each subscription period unless you cancel it. If you do not cancel before the end of your current subscription period, you will be charged in advance for the next subscription period. Auto-renewing subscriptions can be modified or cancelled by changing your settings with the appropriate app store provider, or if you purchased the services directly from our Website, from within the Between Us App, or by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it.. If you cancel a subscription you cannot claim a refund for the period remaining until the end of the subscription period in which you cancelled.

If you think that you may be entitled to a refund for Services and you purchased those Services from our Website or from within one the App, you can contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. If you purchased the Services from an app store provider then you should contact that app store provider as we will be unable to process such refund requests.

7. Promotional and marketing offers

We may offer promotional offers from time to time which may include discounts or account credits, may be subject to expiration dates and may only be applicable to selected users of a Service. We reserve the right to withhold or remove credit from a user account or end a promotion without notice if at our sole discretion we believe a user is not acting in good faith in relation to the terms of the promotion.

8. Our Ownership Rights

The Services and the App contain logos, software, computer code, images, audio files, videos, text, icons, graphics, information, and other content (collectively, “Between Us Content”). All Between Us Content and how it is assembled, collected and arranged are the property of Tavistock Relationships and its and protected by copyright, trademark, and other proprietary and intellectual property laws.

Tavistock Relationships gants you a limited, personal, non-transferable, non-sublicensable, worldwide and non-exclusive licence to use the App and the Between Us Content solely for the receipt of the Services and only in accordance with these terms of use and any rules or policies applied by any app store provider from whose site you downloaded the App. This licence is revocable at any time without notice and with or without cause.

You shall not (and shall not allow any third party to), except to the extent expressly permitted under applicable law, copy, modify, frame, create a derivative work from, reverse engineer, reverse assemble, or otherwise attempt to discover any source code in the App or any Between Us Content.

You shall not sell, rent, lease, loan, redistribute, assign, sublicense, republish, grant a security interest in or otherwise transfer any right in the App or Between Us Content, in whole or in part. You must preserve all copyright and/or other intellectual property notices or watermarks contained in the Between Us Content.

Nothing in these terms grants you a licence to use any Between Us trademarks or the trademarks of any third parties in the Between Us Content. You understand and agree that you will not obtain as a result of your use of the Service, any right, title or interest in or to any Between Us Content or the Between Us App.

9. Acceptable Use

You are prohibited from posting to or transmitting using the Services any material:

  1. that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
  2. for which you have not obtained all necessary licences and/or approvals;
  3. which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world;
  4. which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data);
  5. contains or discloses another person’s personal data without his or her written consent;
  6. or collects or solicits another person’s personal data or Contribution for commercial or unlawful purposes.

Tavistock Relationships shall be entitled to remove any material from its Services which is posted to or transmitted using the Services in contravention of these terms, or for any other reason.

You shall not:

  1. use the Services or any Between Us Content in any unlawful manner;
  2. misuse the Services (including, without limitation, by hacking or inserting malicious code);
  3. infringe our or any third party’s intellectual property rights in your use of the Services or Between Us Content;
  4. use the Services to transmit chain letters, junk or spam;
  5. use Services to harass, abuse or harm another person;
  6. take any action that in our sole discretion places an unreasonable or disproportionately large load on our servers or other infrastructure; or
  7. use the Services in any way which may cause, or be likely to cause, access to or use of the Services to be interrupted, damaged or impaired in any way.

10. Termination of Services

We may terminate your access and use of the Services (or any of them) and these terms at our discretion if we have good reason to believe you have breached these terms. In such circumstances you are not entitled to the refund of any amounts you may have paid us for the Services. We may modify or discontinue, temporarily or permanently, the Services (or any part of them) at our discretion. We will give you notice of such modification or discontinuance wherever possible. You agree that Tavistock Relationships shall not be liable to you or to any third party for any modification or discontinuance of the Services.

You may discontinue your use of the Services (or any part of them) at any time.

On termination of these terms for any reason:

  1. all rights granted to you under these terms shall cease;
  2. you shall no longer have access to any Services;
  3. you must immediately cease all activities authorised by these terms; and you must immediately delete or remove the App from your devices.

11. Links to and from other apps and websites

Any links to third party surveys, content, apps or websites are provided solely for your convenience. We have not reviewed all of these third-party links and do not control and are not responsible for these third-party links or their content or availability. We do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third-party apps/websites linked to from our Services, you do so entirely at your own risk.

12. Indemnity

You agree to indemnify and hold Tavistock Relationships, and its affiliates, and its and their officers, directors, agents and employees, harmless from any losses, damages, costs, expenses (including reasonable legal fees) or other liability, arising out of any claim, demand, allegation or proceeding brought by any third party due to or arising out of any breach by you of any of these terms or applicable law; your misuse of the Services; Contributions you provide or post; your infringement of intellectual property rights or any other third party rights; and/or your failure to provide accurate, up to date information.

13. Disclaimers

The Services are provided "as is", without any conditions, warranties or other terms of any kind (other than those required by applicable law and which cannot be excluded by contract) and are used by you at your own risk. Accordingly, to the maximum extent permitted by law, we provide you with the Services on the basis that we exclude all representations, warranties, conditions and other terms which, but for these terms, might have effect in relation to the Services.

14. Limitations and exclusions of liability

Nothing in these terms shall exclude or limit your liability or our liability for death or personal injury caused by negligence; for fraud or fraudulent misrepresentation; or under any indemnity you have agreed to provide in these terms. Subject to this, we shall not be liable in contract, tort (including, without limitation, negligence), for pre-contract or other representations, or otherwise arising out of or in connection with these terms for:

  1. any economic losses (including, without limitation, loss of revenues, profits, contracts, data, business, anticipated savings or cost of substitute services);
  2. any loss of goodwill or reputation; or
  3. any special, indirect or consequential losses,
  4. in any case, whether or not such losses were within either of our contemplations at the date of acceptance of these terms.

Subject to the above, our aggregate liability to you in relation to all events or series of connected events occurring under these terms (and whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited to the total amount you have paid for the Services in the six-month period immediately preceding the date of the first event allegedly giving rise to the liability.

Nothing in these terms excludes any statutory rights which may apply to your use of the Services which cannot be excluded, restricted or modified by contract.

15. General

These terms and the relationship between you and Tavistock Relationships shall be governed by the laws of England without regard to any conflict of law provisions of any jurisdiction. Both you and Tavistock Relationships agree to submit to the exclusive jurisdiction of the English courts, except that Tavistock Relationships may seek injunctive relief in any jurisdiction in order to enforce its rights under these terms.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any act or event beyond our reasonable control, including failure of public or private telecommunications networks (“Event Outside Our Control”). If an Event Outside Our Control takes place that affects the performance of our obligations under these terms of use:

our obligations under these terms shall be suspended for the duration of the Event Outside Our Control; and

we will use our reasonable endeavours to find a solution by which our obligations under these terms may be performed despite the Event Outside Our Control.

No person other than you and Tavistock Relationships shall have any rights under these terms in relation to your use of the Services. We may transfer our rights and obligations under these terms to another organisation, but this will not affect your rights or our obligations under these terms. You may only transfer your rights or obligations under these terms if we agree in writing.

Any failure of or delay by us to exercise or enforce any right or provision of the terms shall not constitute a waiver of this right or provision. If any provision of the terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the terms shall remain in full force and effect.

You agree that these terms represent the entire understanding between you and Tavistock Relationships respect of your relationship with Tavistock Relationships. These terms supersede any previous agreements between you and Tavistock Relationships including any previous version of these terms.

16. Contact

Questions, comments and requests regarding our terms and conditions are welcomed and should be sent to This email address is being protected from spambots. You need JavaScript enabled to view it.


© Tavistock Relationships 2021. All Rights Reserved. Terms & Conditions

This email address is being protected from spambots. You need JavaScript enabled to view it.

Tavistock Relationships Hallam House, 56-60 Hallam Street, London W1W 6JL Tel: 020 7380 1975

Registered Charity Number: 211058. Tavistock Institute of Medical Psychology | Company number: 241618

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