Frequently-asked questions

What is our fee structure?

Tavistock Relationships has been an international centre of excellence for nearly 75 years. 

Fees for our relationship counselling and psychotherapy services range between £50- £180.  

Initial Consultation Appointments

In all our services, the first appointment is an initial consultation which is an in-depth assessment of your needs. Clients find the initial consultation beneficial, even when they do not continue with ongoing therapy.

Ongoing therapy sessions will usually take place weekly (50 minutes).

We work with couples and individuals. The fees outlined below are charged on a per session basis. If you are attending as a couple, you will be invoiced jointly.

Direct Booking Service

Session fees £150-£180

Make an appointment to see one of our experienced therapists who will be able to continue seeing you at the time that you book, if you proceed to have ongoing therapy.

As well as seeing one of our highly trained therapists, the fee you pay will help to support our low-fee services, enabling us to work with people who would otherwise be unable to get the help that they need.

Read more about our relationship therapists

Daytime (off peak): £150 per session

Evenings 5.30pm onwards and weekends (peak time): £180 per session

This service is available for both UK and international residents (some geographical restrictions may apply).

Our Direct Booking Site  

Main Clinical Service: PAY WHAT YOU CAN AFFORD (UK clients)

Session fees range from £50-£180

This service is for UK residents. Book a one-off initial consultation appointment with one of our trained therapists. If ongoing therapy is indicated, agree a fee from our sliding scale that feels managable for you. 

Following your consultation appointment you will be allocated to an a therapist for ongoing weekly therapy. 

As a charity, we aim to make psychotherapy financially accessible for those who would otherwise be unable to get the help needed.  We don't receive any government funding to provide subsidised help.  We fund this through our sliding scale of fees. This means that people on higher incomes are asked to pay higher, but manageable, fees - so that we can afford to help people on lower incomes.

Our service is supported by our therapists undertaking advanced training, who provide therapy as part of their postgraduate professional development. This helps us make high quality therapy financially accessible.  

Standard Rate Consultation Appointment: £100

Reduced Rate Consultation Apointment: £50

Ongoing Session fees range from £50- £180

Our Main Clinical Service Booking Site

Accessing therapy where cost is a barrier

£ Low Cost Options

As part of our commitment to helping people access affordable therapy, we offer subsidised help to a limited number of people, who otherwise would not be able to access support. 

Reduced rate consultation appointments are available in our Main Clinical Service at a session fee of £50.

If this still feels unmanageable, you can click here to enquire about our low fee services. 

Cancellations

Initial Consultation Appointments

If your schedule changes and you are unable to attend your booked initial consultation appointment, please provide us with seven days' notice and we can transfer your booking to a new appointment. Our Appointments Team are available on 020 7380 1960 and can help you re-book your appointment.

Ongoing Therapy Appointments

Because your therapy is a regular weekly session which is reserved just for you, we will charge you if you miss or cancel a session. If the therapist cancels a session for any reason, you will not be charged.

The therapist will give you advance notice of any upcoming breaks or holidays they are taking, which for the most part you should expect will be at Christmas, Easter and during the summer period.

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Read how we look after your privacy here

Your Privacy

Tavistock Relationships is committed to protecting and respecting the privacy of prospective employees, contractors, volunteers and interns. We comply with the Data Protection Act 2018 and the General Data Protection Regulations.

Please follow the headings below to read about the way we manage data submitted on this form.

Website enquiries

If you use our website enquiry service to contact us regarding any of our service, we will ask you to provide us with your name, a method of contacting you and information about your enquiry. We will only use this information to respond to your enquiry

Where your data is stored?

Your information is stored in Salesforce CRM upon submission, where only the relevant respondent can view it.

How long is it stored for?

If you decide not to proceed with registering for our services we will keep your enquiry details for up to one year after the end of your enquiry. After this time your details will be deleted.

When you use our website:-

Cookies

Like many other websites, our website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

When you use our website we obtain information about you from cookies which tell us your IP address, when you visited our website and which pages you looked at.

It is possible to switch off cookies by setting your browser preferences. If you would like to turn cookies off you can do so by clicking ‘no’ when prompted by our cookie notice. Turning cookies off may result in a loss of functionality when using our website. As an example, if you turn off cookies, some information like anonymised ‘User ID’s’ for logging into systems will not be retained, so you will need to retype them each time.

Cookies are stored for a maximum of 6 months, though most expire much sooner.

Confidentiality

Tavistock Relationships adheres to a professional code of ethical standards which includes the principle of confidentiality. This means that we would not disclose information about you to a third party without your agreement, except in situations where there was significant concern about harm to you or someone else and this would normally be discussed with you beforehand.

We ensure that access to your personal data is restricted to members of staff who require access as part of delivering our service.

Your rights

The GDPR gives you certain rights in relation to the data we hold about you. You can exercise the rights outlined below by contacting us:

Email to This email address is being protected from spambots. You need JavaScript enabled to view it.

In writing to Privacy, Tavistock Relationships, 56-60 Hallam Street, London, W1W 6JL Telephone 0207 380 1975

Under the GDPR you can:

  • Find out what information we hold about you
  • Access a copy of the information we hold about you
  • Rectify any inaccurate or incomplete personal data
  • Have the right to object to our processing of your personal information
  • Ask us to delete or restrict how we use your personal information, but this right is determined by applicable law
  • Have your registration information (if registering using our online booking system) sent to another provider
  • Have the right to appropriate decision making (TR does not use automated profiling or decision making)
  • Complain to a regulator if you think we have not complied with data protection laws. You can lodge a complaint with the Information Commissioners Office https://ico.org.uk/concerns/

Privacy policies

We have specific data protection policies for each of our services and if you go on to become a client, then you can access the policy of the service you enquired about here:

Clinical Service
https://tavistockrelationships.org/contact-us/privacy-policies/clinical-services-privacy-policies

Training and Events
https://tavistockrelationships.org/contact-us/privacy-policies/training-events-privacy-policy

Recruitment and selection
https://tavistockrelationships.org/contact-us/privacy-policies/recruitment-selection-privacy-policy

Building Relationships for Stronger Families
https://tavistockrelationships.org/contact-us/privacy-policies/brsf-privacy-notice

Between Us App
https://tavistockrelationships.org/contact-us/privacy-policies/between-us-privacy-policy