Frequently-asked questions

What is our fee structure?

Our aim is to make therapy accessible for everyone.  We do this by offering a range of fees starting at £50 per session.

Fo all our services, the first appointment is an initial consultation which is an in-depth assessment of your needs.

You can book and register for an initial consultation on our online booking page.  You will be asked to select whether you wish to book an appointment in either the Main Clinical Service, or the Direct Booking Service.  You can read more about each service and the fees below.  Fees are reviewed annually in line with inflation. 

Our Main Clinical Service: Pay What You Can Afford (UK Clients)

A sliding scale of fees from £50 - £180 per session.

In this service you can book a one-off initial consultation appointment with one of our trained therapists who will undertake an assessment of your needs. If ongoing therapy is agreed, we will allocate you to a therapist, and agree on a fee from our sliding scale between £50 - £180 per session that is manageable for you.

We are able to offer financially accessible high-quality therapy services by working with therapists who are undertaking advanced training as part of their postgraduate professional development. All our therapists are supervised by highly experienced senior therapists.

The standard rate for a consultation appointment is £100 per session, and we offer a limited number of reduced rate consultations at £50 per session for those who find our standard fee difficult to manage.

This service is specifically designed for UK residents.  Appointments are available at both in-person and online. 

View available appointments
Direct Booking Service

Fees starting from £150 per session.

Our Direct Booking Service offers a convenient fixed-price option to choose a session with a skilled therapist that fits your schedule.

You have the opportunity to continue seeing the same therapist in the same time slot for ongoing sessions. You can find our more about the experience of Our Therapists. 

Our fees begin at £150 per session. This service is available for UK residents and international clients (excluding USA), and online sessions are available.

View available appointments
Accessing therapy where cost is a barrier

As a charity, we are committed to making psychotherapy accessible to those who may not have the financial resources to access it otherwise. We do not receive any government funding to subsidise our services, and we rely on our sliding scale of fees to support our mission. People with higher incomes are asked to pay higher fees, so that we can provide therapy to those on lower incomes at an affordable rate.

We have a limited number of places for those who may find the above fees unmanageable.  Click here to enquire about our low fee services. 

Cancellations

Initial Consultation Appointments

If you need to reschedule your initial consultation appointment please provide us with at least seven days' notice. Our Appointments Team can assist you with this – please call 020 7380 1960.

Ongoing Therapy Appointments

Your ongoing therapy session is reserved exclusively for you on a weekly basis. Therefore, if you need to cancel or miss a session, a fee will still be payable. If your therapist needs to cancel a session due to unforeseen circumstances, you will not be charged.

Your therapist will provide you with advance notice of any upcoming breaks or holidays they will be taking. Please note that these breaks will typically occur during Christmas, Easter, and the summer period.

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Read how we look after your privacy here

Your Privacy

Tavistock Relationships is committed to protecting and respecting the privacy of prospective employees, contractors, volunteers and interns. We comply with the Data Protection Act 2018 and the General Data Protection Regulations.

Please follow the headings below to read about the way we manage data submitted on this form.

Website enquiries

If you use our website enquiry service to contact us regarding any of our service, we will ask you to provide us with your name, a method of contacting you and information about your enquiry. We will only use this information to respond to your enquiry

Where your data is stored?

Your information is stored in Salesforce CRM upon submission, where only the relevant respondent can view it.

How long is it stored for?

If you decide not to proceed with registering for our services we will keep your enquiry details for up to one year after the end of your enquiry. After this time your details will be deleted.

When you use our website:-

Cookies

Like many other websites, our website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

When you use our website we obtain information about you from cookies which tell us your IP address, when you visited our website and which pages you looked at.

It is possible to switch off cookies by setting your browser preferences. If you would like to turn cookies off you can do so by clicking ‘no’ when prompted by our cookie notice. Turning cookies off may result in a loss of functionality when using our website. As an example, if you turn off cookies, some information like anonymised ‘User ID’s’ for logging into systems will not be retained, so you will need to retype them each time.

Cookies are stored for a maximum of 6 months, though most expire much sooner.

Confidentiality

Tavistock Relationships adheres to a professional code of ethical standards which includes the principle of confidentiality. This means that we would not disclose information about you to a third party without your agreement, except in situations where there was significant concern about harm to you or someone else and this would normally be discussed with you beforehand.

We ensure that access to your personal data is restricted to members of staff who require access as part of delivering our service.

Your rights

The GDPR gives you certain rights in relation to the data we hold about you. You can exercise the rights outlined below by contacting us:

Email to This email address is being protected from spambots. You need JavaScript enabled to view it.

In writing to Privacy, Tavistock Relationships, 56-60 Hallam Street, London, W1W 6JL Telephone 0207 380 1975

Under the GDPR you can:

  • Find out what information we hold about you
  • Access a copy of the information we hold about you
  • Rectify any inaccurate or incomplete personal data
  • Have the right to object to our processing of your personal information
  • Ask us to delete or restrict how we use your personal information, but this right is determined by applicable law
  • Have your registration information (if registering using our online booking system) sent to another provider
  • Have the right to appropriate decision making (TR does not use automated profiling or decision making)
  • Complain to a regulator if you think we have not complied with data protection laws. You can lodge a complaint with the Information Commissioners Office https://ico.org.uk/concerns/

Privacy policies

We have specific data protection policies for each of our services and if you go on to become a client, then you can access the policy of the service you enquired about here:

Clinical Service
https://tavistockrelationships.org/contact-us/privacy-policies/clinical-services-privacy-policies

Training and Events
https://tavistockrelationships.org/contact-us/privacy-policies/training-events-privacy-policy

Recruitment and selection
https://tavistockrelationships.org/contact-us/privacy-policies/recruitment-selection-privacy-policy

Building Relationships for Stronger Families
https://tavistockrelationships.org/contact-us/privacy-policies/brsf-privacy-notice

Between Us App
https://tavistockrelationships.org/contact-us/privacy-policies/between-us-privacy-policy