Privacy Policy

Tavistock Relationships website privacy policy

Tavistock Relationships is committed to protecting the personal data that you provide to us and recognise the importance of being clear about how we intend to use it.

All personal data provided by you through this website will be held by Tavistock Relationships. Our address is Tavistock Relationships, 70 Warren Street, London W1T 5PB.  

This privacy policy relates specifically to personal data that you provide to us through the and website. There are hyperlinks contained within our website which link to other websites owned and operated by third parties. These third parties have their own privacy policies and we recommend that you consider those when using their websites. We do not accept any liability or responsibility in terms of the privacy and security practices of these third party organisations and their websites.

Information we may collect from you

When you receive a service from our website we may ask you for personal data and other information to allow us to provide you with the services that you require. This could include the following:

  • Full name
  • Email address
  • Telephone number
  • Details of your enquiry
  • Name of your organisation
  • Curriculum vitae details (for those enquiring about jobs)

The internet is not completely secure. We cannot guarantee the security of your personal data transmitted through our website or by email. Any transmission is at your own risk. Some of the information you provide to us may be considered sensitive personal data as defined under the Data Protection Act 1998. This means information about your ethnic or racial origin, political opinions, religious beliefs, trade union membership, physical or mental health, sexual life or criminal record. We would advise users of this website to send such information by a more secure system such as encrypted email or fax. Our fax number is: 0207 388 6162. Sensitive personal data will only be processed following your explicit consent.

How do we intend to use your personal data?

To provide a service: We may contact you for reasons relating to the service you have made a request for. We would use your contact details to manage this and may retain them for marketing purposes. Please refer to the marketing section below on how we may use your personal data for marketing purposes.

If you are interested in working for us we will only use your personal data to process your application, monitor recruitment and provide statistics. Personal data about unsuccessful candidates will be retained for six months after the recruitment process is completed, at which point it will be disposed of securely.

Will my personal data be shared with other organisations?

Your personal data provided by you via our website will only be used by Tavistock Relationships.

However, we may need to pass your personal data to one of our regional centres or counsellors to allow us to provide you with the services you may have requested. All of our centres and counsellors are registered with the Information Commissioners Office and adhere to strict security standards.

We also use a third party service for the distribution of our Monthly Updates. If you sign up to receive these, we will store your email address with our service.

In exceptional circumstances such as dealing with fraud, credit risk, dealing with abusive online behaviour, to enforce rights, to protect property, to protect human safety, if the law requires it; or if we sell or merge any part of our business, we may pass your personal data to another person or organisation to use for their own purposes. We will not otherwise disclose your personal data to anyone outside Tavistock Relationships Ltd to use for their own purpose without telling you, for example, by updating this privacy statement.

How long will Tavistock Relationships retain my personal data?

We will retain your personal data for as long as is necessary for the required service to be provided to you. All retained personal data is subject to the controls of our data protection policy (number Z7196496) and will be securely disposed of when it is considered to be of no further use.

Where will my personal data be kept?

Once we have received your personal data we will use recognised industry standard procedures and security features to try to prevent unauthorised access.

Your personal data will be under the control of Tavistock Relationships. It will be held on our computer system. Parts of our computer system, including our website and email are provided by our UK suppliers of computer systems, and are provided for Tavistock Relationships sole use. When we print your personal data this will be in the possession and control of our employees, regional centres and counsellors at all times and will be securely disposed of when it is considered to be of no further use.


We may wish to contact you for marketing purposes and to promote new services. This may be by post, telephone, fax or email. If you do not wish to receive direct marketing from us please contact us with your request.


We may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve the Website and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate.

If you register with us or if you continue to use the Website, you agree to our use of cookies. Cookies are widely used in order to make the website work, or work more efficiently, as well as to provide information to the owners of the site.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site. For further information please visit the websites or

IP addresses

You have the right, under the Data Protection Act 1998, to be provided with a permanent copy of certain personal data that Tavistock Centre for Couple Relationships Ltd holds about you.

You have the right to know:

  • any information available as to the source of your personal data
  • the personal data of which you are a data subject
  • the purpose for which we are using it
  • the recipients to whom we have disclosed or may disclose your personal data

The Data Protection Act does not entitle you to see non-personal data or information about other data subjects.

The right of access to personal data is described in the Data Protection Act 1998 (DPA). It states that a Data Subject (i.e. the patient, or the patient's nominated representative e.g. a solicitor) having submitted a 'subject access request' (SAR) in writing and paid the appropriate fee (see below), is entitled to be provided within 21 days* with a copy of the Personal Data (i.e. the medical records/notes) held about him or her. The Act requires that a copy of the data must be supplied in permanent form unless the supply of such a copy is not possible, would involve disproportionate effort, or the Data Subject (the patient or solicitor) agrees otherwise.

The general rights as set out in the DPA are modified by two orders. The Data Protection (Subject Access Modification) (Health) Order 2000 provides that information need not be disclosed if it would be likely to cause serious harm to the physical or mental health of the Data Subject or any other person and describes the mechanisms for ensuring that decisions as to whether to disclose or withhold information are taken by the appropriate health professional. The Data Protection (Subject Access) Fees and Miscellaneous Regulations 2000 provides that whereas the normal maximum access fee that may be charged is £10, for health records a fee of up to £50 may be charged for paper notes and £10 for computerised records. Providing information under the Data Protection Act is seen as fulfilling a statutory duty, and is consequently deemed to be outside the scope of VAT; so Practices which are VAT registered should not add VAT to the fee. Tavistock Relationships cannot release client's notes that pertain to a couple without the written consent of both parties.

Your rights

You have rights under the Data Protection Act which you can exercise at any time by writing to the Data Controller at the address above. Exercising your rights may make it difficult or impossible for us to provide you with services.